Privacy Policy
Feonyx Administration Solutions Technology
Effective Date: 13 May 2026
Feonyx Administration Solutions Technology (“Feonyx”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, software, services, or contact us directly.
This policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Feonyx Administration Solutions Technology provides administration, scheduling, reporting, compliance, and operational support systems designed to support businesses, franchise operations, and field-based service providers.
For the purposes of data protection law, Feonyx Administration Solutions Technology is the “data controller” responsible for your personal information.
Information We Collect
We may collect and process the following types of information:
Information You Provide Directly
This may include:
Name
Business name
Email address
Telephone number
Postal address
Billing information
Login credentials
Enquiry details
Information submitted through forms, emails, demos, or support requests
Information Collected Automatically
When you use our website or software platform, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited
Usage statistics
Date and time of access
Cookies and tracking data
Business & Operational Data
Where users utilise the Phoenix platform, information stored may include:
Staff records
Scheduling information
Customer records
Compliance documentation
Photographs and uploaded files
Reports and timesheets
Operational notes and workflow activity
Users remain responsible for ensuring they have appropriate lawful grounds to upload and manage third-party data within the platform.
How We Use Your Information
We use personal information to:
Provide and manage our services
Deliver demonstrations and onboarding
Manage customer accounts
Process payments and invoices
Respond to enquiries and support requests
Improve our website, systems, and services
Monitor platform performance and security
Send service updates or important notices
Comply with legal and regulatory obligations
Prevent fraud, misuse, or unauthorised access
Where consent is required for marketing communications, we will obtain this separately.
Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual necessity
Legitimate business interests
Legal obligations
Consent (where applicable)
Sharing Your Information
We do not sell your personal data.
We may share information with trusted third parties where necessary to operate our business, including:
Payment providers
Cloud hosting providers
IT and software support services
Professional advisers
Legal or regulatory authorities where required by law
All third-party providers are expected to process data securely and lawfully.
Data Storage & Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss or theft
Misuse
Disclosure
Alteration or destruction
While we work to protect your information, no internet-based system can be guaranteed completely secure.
Data Retention
We only retain personal information for as long as necessary to:
Provide services
Meet contractual obligations
Comply with legal requirements
Resolve disputes
Maintain business records
Retention periods may vary depending on the nature of the information and legal obligations.
Your Rights
Under UK data protection law, you have rights including:
The right to access your personal information
The right to request correction of inaccurate data
The right to request erasure of your information
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent at any time (where consent applies)
Requests can be made using the contact details below.
Cookies
Our website may use cookies and similar technologies to improve functionality, monitor performance, and enhance user experience.
Users can manage cookie preferences through their browser settings.
Third-Party Links
Our website or platform may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
Children’s Privacy
Our services are intended for business use and are not directed toward children under 13 years of age.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, operational, or service changes. Updated versions will be published on our website with a revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Feonyx Administration Solutions Technology
Email: info@feonyx.tech
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):